Privacy Policy

Last updated: October 1, 2026

This Privacy Policy explains how Wallford Shoes LLC ("John Wallford", "we", "us", or "our"), a Florida multi-member limited liability company, collects, uses, and shares your personal information when you visit our website, make a purchase, or contact us (the "Services"). Our store is powered by Shopify.

Who we are

Wallford Shoes LLC is the controller of your personal information. Our products are manufactured and fulfilled by our affiliated company in Brazil, which processes order and shipping information on our behalf. Personal information processed in Brazil is also protected under Brazil's General Data Protection Law (LGPD).

Information we collect

  • Contact and order details: name, email, phone number, billing and shipping address, and order history.
  • Payment information: processed securely by our payment providers. We do not store full card numbers.
  • Account information: login details and preferences, if you create an account.
  • Communications: messages you send to our Client Care team.
  • Device and usage information: IP address, browser, pages viewed, and similar data collected through cookies and similar technologies.

How we use your information

  • To process, ship, and deliver your orders.
  • To handle returns, exchanges, refunds, and customer support.
  • To send marketing communications, only where permitted and with your consent.
  • To improve our website, prevent fraud, and keep the Services secure.
  • To comply with legal, tax, and customs obligations.

How we share your information

  • Our affiliated company in Brazil, to manufacture, pack, and ship your order.
  • Service providers, such as Shopify, payment processors, carriers, and email and analytics providers.
  • Authorities, when required by law.
  • Business transfers, in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information for money. Some advertising cookies may be considered "sharing" under certain U.S. state laws; you may opt out using the cookie preferences on our website or by contacting us. We honor Global Privacy Control (GPC) signals.

International transfers

Your information may be transferred to and processed in Brazil and the United States. We take reasonable measures to protect your information wherever it is processed.

Cookies

We use cookies to operate the website, remember your preferences, understand how our website is used, and support advertising. You can manage cookies through our cookie banner and your browser settings.

Retention and security

We keep personal information only as long as necessary for the purposes described above, including legal, tax, and accounting requirements. We use reasonable administrative, technical, and physical safeguards to protect it.

Your rights

Depending on your state of residence, you may have the right to access, correct, delete, or obtain a copy of your personal information, and to opt out of targeted advertising. To exercise your rights, contact us at john@johnwallford.com. We will verify your request and respond within the timeframe required by law, and we will not discriminate against you for exercising your rights.

Children

The Services are intended for adults. We do not knowingly collect personal information from children under 16.

Changes

We may update this Privacy Policy from time to time. The "Last updated" date shows when it was last revised.

Contact

John Wallford Client Care
Wallford Shoes LLC
7345 W Sand Lake Rd, Ste 309, Orlando, Florida 32819, United States
Email: john@johnwallford.com
Phone / WhatsApp: +55 11 99135-6610
Monday to Friday, 9:00 a.m. to 5:00 p.m. (ET). We reply within 24 to 48 business hours.