Last updated: October 1, 2026

John Wallford is a brand of Wallford Shoes LLC, a Florida multi-member limited liability company. Our shoes and accessories are handcrafted in Brazil by our affiliated manufacturing company and imported by us into the United States.

Shipping

Complimentary shipping

Enjoy complimentary shipping on all orders over US$ 500. For orders under US$ 500, a flat standard shipping rate is shown at checkout.

Delivery time

Every pair is prepared, inspected, and packed by hand. Orders ship within 2 business days and are delivered within up to 12 business days of payment confirmation (Monday to Friday, excluding holidays). You will receive a shipping confirmation email with your tracking number as soon as your order ships.

• We currently deliver within the United States.
• We do not ship to P.O. Boxes or APO/FPO addresses.
• Delivery times may occasionally vary due to carrier delays, weather, or other circumstances beyond our control.

No duties, no surprises

All import duties are handled by us. You will never be asked to pay customs fees or duties upon delivery. Applicable state sales tax is calculated at checkout.

Order changes and cancellations

Orders are processed promptly, so we are unable to modify or cancel an order once it has been placed. If you need help, contact us as soon as possible and we will do our best to assist before your order ships.

Shipping address

Please review your shipping address carefully before completing your purchase. We are not responsible for orders delivered to an incorrect address provided at checkout.

Delivered but not received

Once the carrier confirms delivery to the address provided, responsibility for the package transfers to the customer. Please make sure your delivery location is secure. If you cannot locate a package marked as delivered, contact us and we will help you open a claim with the carrier.

Returns & Exchanges

We want you to love your John Wallford shoes. If something is not right, we are here to help.

Return window

Full-price items may be returned or exchanged within 30 days of delivery.

Conditions

• Items must be new and unworn, with soles free of any marks or signs of wear. We recommend trying your shoes on a carpeted surface.
• Items must be returned in the original John Wallford box, placed inside a shipping box, with all accompanying items (shoe trees, shoehorn, dust bags, and spare laces, when applicable).
• Merchandise showing signs of wear, alteration, or use will not be accepted and will be sent back to you.

Your options

• Exchange for a different size or style of equal value: complimentary, subject to availability.
• Store credit: complimentary, with an additional 10% added to your credit.
• Refund to your original payment method, minus a US$ 14.95 return fee.

How to start a return or exchange

1. Email john@johnwallford.com with your order number and the item(s) you wish to return or exchange.
2. We will email you a prepaid return label to our return center in Florida.
3. Pack your item securely, attach the label, and drop it off with the designated carrier.

For exchanges, if your new size is in stock, we will reserve it and ship it as soon as we receive your return.

Refunds

Refunds are processed within 5 to 7 business days after we receive your return. Your bank may take additional time to post the funds.

Sale items

• Items discounted 31% to 49% are exchange only: one exchange for the same item in a different size, subject to availability. If the size is unavailable, store credit is issued.
• Items discounted 50% or more are final sale and cannot be returned or exchanged.
• Price adjustments and price matching are not available.

Wrong, damaged, or defective items

• Wrong item received: email us a photo of the item, and we will send the correct pair with a prepaid return label.
• Damaged or defective items: contact us within 90 days of delivery with your order number and clear photos. We will review your request and offer a repair, replacement, or refund, at no cost to you.

These exceptions also apply to sale and final sale items.

Chargebacks

We encourage you to contact us before filing a dispute with your bank. Once a chargeback is opened, we are no longer able to modify, cancel, or refund the order directly while the bank reviews the case, which typically takes 60 to 90 days.

Client Care

John Wallford Client Care
Wallford Shoes LLC
7345 W Sand Lake Rd, Ste 309, Orlando, Florida 32819, United States
Email: john@johnwallford.com
Phone / WhatsApp: +55 11 99135-6610
Monday to Friday, 9:00 a.m. to 5:00 p.m. (ET). We reply within 24 to 48 business hours.